Betfred Pakistan Privacy Policy – How We Protect Your Data

Betfred is the operator of betfred.plus, a Pakistan-facing online betting and gaming platform offering sports betting, live casino, virtual sports, poker, the Aviator crash game, and related services. References to "Betfred," "we," "us," or "our" throughout this Privacy Policy refer to the operator of betfred.plus.

As a Pakistan-focused platform, Betfred processes the personal data of players located in or connected to Pakistan. This Policy is written to be as clear and readable as possible for Pakistani players, in plain English, without legal jargon where it can be avoided.

If you have any question about this Privacy Policy, how your data is handled, or wish to exercise any of your data rights, contact us at support@betfred.plus with the subject line "Privacy Request." We respond to all privacy-related communications within 48 hours.

Betfred collects personal data in several categories depending on how you interact with the platform. Below is a comprehensive list of what we may collect:

Registration and Identity Data

• Full legal name as it appears on your CNIC.
• Date of birth — required to verify you are 18 or older.
• CNIC number and copies of your National Identity Card (both sides) — collected as part of mandatory KYC verification before any withdrawal is processed.
• Pakistani mobile number used for account registration and OTP authentication.
• Email address used during registration and for account communications.
• Residential address in Pakistan — requested during KYC verification.

Financial and Transaction Data

• Easypaisa and JazzCash wallet numbers used for deposits and withdrawals.
• NayaPay, SadaPay account identifiers where used.
• Bank account details (account number, IBAN) where IBFT is used for transfers.
• Masked Visa/Mastercard details (last four digits, expiry) where card payments are used.
• Complete transaction history including deposit amounts, dates, withdrawal requests, and settlement outcomes.

Betting and Gaming Activity Data

• All bets placed, including stake, market, event, and outcome.
• Casino and gaming session logs including games played, stakes, wins, and losses.
• Aviator round history including bet amounts, cash-out points, and round results.
• Virtual sports and poker session records.

Technical and Device Data

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Session timestamps and page navigation logs.
• Cookie identifiers and local storage data (see Cookies section).

Communications Data

• Records of all communications between you and Betfred support — email threads, live chat transcripts.
• Records of any complaints or disputes filed and their resolutions.

Betfred collects your data through several channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, place a bet, contact support, or interact with any feature on betfred.plus.
• Automatically: Through cookies, server logs, and technical tracking systems that record how you navigate and use the platform — device type, IP address, session duration, and which pages you visit.
• From payment processors: When you initiate a transaction via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment, basic transaction confirmation data is returned to Betfred from the payment provider to verify and record the transaction.
• From identity verification systems: Betfred uses standard document review processes to verify CNIC submissions. We do not use third-party AI facial recognition services.

The table below maps each category of data to the specific purpose for which Betfred processes it:

Betfred does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Responsible gaming flags generated by automated monitoring are always reviewed by a human team member before any account action is taken.

Betfred processes your personal data on the following legal grounds depending on the specific processing activity:

• Performance of a contract: The majority of data processing on Betfred is necessary to provide you with the services you have signed up for — creating your account, processing your bets, handling your deposits and withdrawals, and communicating with you about your account.
• Legal obligation: Certain processing — particularly KYC verification, CNIC storage, and transaction record-keeping — is required by anti-money laundering regulations and other applicable laws under which Betfred operates.
• Legitimate interests: Betfred processes some data (such as session behaviour for fraud detection and gaming pattern monitoring for responsible gaming purposes) on the basis of legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Where Betfred sends you optional marketing communications, this is done on the basis of your consent, which you can withdraw at any time by contacting support@betfred.plus or using the unsubscribe option in any marketing email.

Betfred shares your personal data with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, the minimum data required to process that transaction is shared with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), or card processing networks (for Visa/Mastercard). These providers process your data under their own privacy policies and applicable financial regulations.
• Regulatory and legal compliance: Betfred may be required by applicable law or by a competent authority to disclose certain personal data — for example, in response to an anti-money laundering investigation or a court order. Betfred will disclose only the minimum data required and will notify you where legally permitted to do so.
• Service providers: Betfred uses a small number of carefully selected third-party technology providers for functions such as cloud hosting, email delivery, and customer support tooling. These providers process data only on Betfred's instructions and are contractually prohibited from using your data for their own purposes.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of Betfred's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Betfred uses cookies and similar technologies on betfred.plus for the following purposes:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your language preferences, and ensure secure page delivery. They cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences across sessions — for example, your preferred language, odds format, or live casino table layout. They are not strictly required but significantly improve your experience.
• Analytics cookies: Betfred uses first-party analytics to understand how players navigate the platform — which pages are visited most, where players encounter errors, and how long sessions typically last. This data is aggregated and anonymised and is used solely to improve the platform.
• Security cookies: Used by fraud detection systems to identify unusual access patterns, multiple account attempts, and automated bot activity.

Betfred does not use advertising tracking cookies or third-party behavioural advertising networks. No data from cookies on betfred.plus is shared with advertising platforms.

Most browsers allow you to manage, restrict, or delete cookies through browser settings. Restricting strictly necessary cookies will prevent you from logging in or using core Betfred features.

Betfred retains your personal data for as long as is necessary for the purpose it was collected or as required by applicable law. The following retention periods apply:

When data is no longer required and retention obligations have been met, Betfred destroys or permanently anonymises it using secure deletion procedures. Paper records, if any, are shredded; digital records are overwritten using industry-standard secure deletion methods.

Betfred implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or misuse:

• Encryption in transit: All data transmitted between your browser and betfred.plus is encrypted using TLS 1.2 or higher with a minimum 256-bit key. This applies to every page, not just login or payment pages.
• Encryption at rest: All personal data stored in Betfred's databases — including CNIC documents and payment records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to player personal data within Betfred's systems is restricted on a strict need-to-know basis. Support staff can only view the data categories required to assist you. Senior access levels require multi-factor authentication.
• OTP authentication: All withdrawals on Betfred require OTP verification to your registered mobile number before processing — an additional layer of protection even if your password is compromised.
• Regular security audits: Betfred's platform undergoes regular security reviews, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Fraud detection: Automated systems monitor login patterns, deposit behaviour, and withdrawal requests for anomalies consistent with account takeover or fraudulent activity.

As a Betfred player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@betfred.plus with the subject line "Privacy Request" and we will respond within 48 hours:

Betfred's services are strictly for adults aged 18 and over. The platform does not knowingly collect personal data from individuals under the age of 18.

Every new account undergoes an age check at registration, and CNIC verification — which confirms date of birth — is required before any withdrawal is processed. Accounts identified as belonging to individuals under 18 are closed immediately, all pending transactions are cancelled, and any deposited funds are returned to the originating payment method.

If you believe a person under 18 has registered an account on Betfred, please contact support@betfred.plus immediately with details. Betfred will investigate and take action without delay. Parents and guardians who are concerned about minor access to online betting platforms should use parental controls available through their internet service provider or device settings to restrict access to betting websites.

Betfred may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The following process applies to all updates:

• The "Last updated" date at the top of this Policy will be updated to reflect any changes.
• For material changes — those that significantly affect how your data is processed or your rights under this Policy — Betfred will notify registered players by email to their registered address at least 7 days before the change takes effect.
• For minor corrections (clarifications, typographical fixes, formatting changes that do not alter the substantive content) no advance notice will be given, but the updated date will reflect the change.
• Continued use of betfred.plus after the effective date of any update constitutes your acknowledgment of the revised Policy. If you do not agree to material changes, you should cease using the platform and contact support@betfred.plus to close your account before the change takes effect.

For any privacy-related enquiry, to exercise any of your data rights, or to raise a concern about how Betfred has handled your personal data, please use the following contact:

• Email: support@betfred.plus — subject line: "Privacy Request"
• Response time: Within 48 hours for all privacy-related communications; rights requests completed within 30 days.

If you are not satisfied with Betfred's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority applicable to your jurisdiction. Betfred will cooperate fully with any such authority investigation.